How to Enroll with ADSelfService Plus?

Enrollment is a simple registration process wherein you provide some information about yourself which is used to validate your password reset or account unlock requests. For more details, refer , how to reset your password or unlock your account.

The Enrollment Process:

• Enrollment using security questions & answers
• Enrollment by verification code
• Enrollment using Google Authenticator

You can enroll with ADSelfService Plus using your mobile device too. Click here to know how.

Enrollment using Security Questions and Answers

1. Start and logon into ADSelfService Plus with your domain credentials.
2. Click on the "Enrollment" tab.
3. Select the "Security Questions & Answers" tab.
4. At this stage, you will be provided with any or all of the following options (depending on your IT administrator’s choice):

• Answering to an already configured security question(s)

• Selecting a Security Question(s) from a list and answering them

• Writing your own Security Question(s) and answering them

• Once you have answered security questions, hit the ‘Save’ button.

You will now get a message stating that your enrollment process was successful.

Enrollment using verification code

1. Launch ADSelfService Plus.
2. Logon to ADSelfService Plus with your respective domain credentials
3. Click on the ‘Enrollment’ tab
4. Select the ‘Verification’ Code tab
5. At this stage, you will be provided with any or all of the following options (depending on your IT administrator’s choice):
   • Sending the verification code to email address
   • Sending the verification code to Mobile number
   

6. If your IT administrator has given both the options, choose any one of your choices, and provide the corresponding details.

Enrollment using Google Authenticator :

1. Launch ADSelfService Plus.
2. Log into ADSelfService Plus with your respective domain credentials
3. Click on the Enrollment tab
4. Select the Google Authenticator tab
5. You will now be provided with steps on how to configure Google Authenticator app with ADSelfService Plus.

6. You can either configure the app by scanning the bar code or by entering the secret key. Follow the instructions and enter the code generated by the app.
7. Click on ‘Enroll’.

Configuring Google Authenticator app with ADSelfService Plus:

• Android devices
• iPhone & iPad
• Blackberry devices

Android devices:

• Download and install the app from the Play Store.
• Open ‘Google Authenticator’ application.
• If you are using the app for the first time, click on the Add an account button. In case, if you're adding a new account, choose Set up account from the menu.
• Now, to link your phone to your account, use either of the below methods:

Using Barcode: Tap "Scan a barcode" and then point your camera at the QR code on your computer screen.
Using Secret Key: Tap "Enter provided key" and enter the account name and the key displayed by ADSelfService Plus. Select 'Time based' from the drop-down menu and then tap "Add".

• Test whether the application is working, by entering the verification code on the corresponding Code field on your computer and then click Verify.

iPhone & iPad:

• Download and install the app from the App Store.
• Open the Google Authenticator application.
• Tap the Plus icon.
• Tap Time Based.
• To link your phone to your account, use either of the below methods:
• Using Barcode: Tap "Scan a barcode" and then point your camera at the QR code on your computer screen.
• Using Secret Key: Tap "Manual Entry" and enter an account name. Then, enter the secret key on your computer screen into the box next to Key and tap "Done".
• Test whether the application is working, by entering the verification code on the corresponding Code field on your computer and then click Verify.

Blackberry devices:

• Visit m.google.com/authenticator from your Blackberry device to download and install the application.
• Open the Google Authenticator application.
• From the Authenticator app menu, select "Manual key entry".
• Enter an account name and the secret key displayed on your computer screen. Select Time based from the drop-down menu and press "Save".
• Test whether the application is working, by entering the verification code on the corresponding Code field on your computer and then click Verify.

Note: If your IT administrator has provided you with all the above options for enrollment process, you need to provide all the respective details to get yourself enrolled.

1. Access ADSelfService Plus from your mobile web browser. Click here to learn how to access ADSelfService Plus from your mobile device.

2. Tap the Enroll button

3. Enter your username, password and select your Domain , and then tap Login.

4. Based on the identity verification method chosen by your administrator, you will have to enter the necessary details

5. If Security Questions & Answers method is enabled, then choose the security questions of your choice and then provide corresponding answers

6. If Verification Code method is enabled, then tap the Verification Code tab and enter your mobile number and / or the email address. You can also add your secondary mobile number and email Id by tapping the plus icon.

7. Once you have entered all the details, tap the Update button to finish the enrollment process.